Behaviour, not just layout
How an agent hesitates, asks, recovers and admits it is unsure. Conduct becomes a design surface as concrete as type and colour, with its own patterns, its own failures and its own craft.
The new materials and surfaces that become the designer’s job.
The work that arrives is less about arranging things on a surface and more about shaping how a system behaves when nobody is watching it.
How an agent hesitates, asks, recovers and admits it is unsure. Conduct becomes a design surface as concrete as type and colour, with its own patterns, its own failures and its own craft.
Many products will be visited by agents acting for people before people ever see them. Clean structure, legible actions and plain-text versions of every page become part of the craft. This site has one for each chapter.
Brand, accessibility, safety and physical limits, written as constraints. The designer’s artefact becomes the space of acceptable outcomes rather than a single outcome inside it.
Devices with fewer controls and more sensing. The design problem becomes when to act, how to show that something has been noticed, and how to stay quiet the rest of the time.
Evaluations become design artefacts. Writing down what good looks like, precisely enough that it can be checked a million times a day, is a design skill before it is an engineering one.